What
are the basic components of the communication cycle?
- Positive mindset, questioning, use
of feedback, listening, empathy
- How to avoid wrong assumptions?
Assessment of my personal communication style
What are some cultural differences in communication?
Non-verbal communication:
- What does body language tell us?
How can I positively influence the communication climate?
- Advantages of mirroring, kiss, visualising
words, permissive environment
How and where to sit in face to face communication, in meetings
?
How to be assertive?
- differences between assertiveness
and aggression
- usage of the NDESC-model
A variety of situations with their typical communication
scripts
- receiving a compliment
- ending a conversation
- leading a critical discussion
- admitting a mistake
- delegating
- having a first meeting with somebody
- handling a complaint
Working with the 14 interactive skills
- Exercises on proposing, clarifying
and reacting
Cases
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