Sales Checklist

ATTITUDE

• optimism
• positive
• empaty
• assertive
• flexibel
• assurance
• customer care

COMMUNICATION

• open question
• closed question
• return question
• alternative question
• feedback    2XS=1XD
• body language
• taking the room
• mirroring
• handling questions
• listening     1M&2E

COMMERCIAL PROCESS

• presentation of
  - yourself
  - company
  
• scotsman
• deepening questions
• arguing of advantages
• FFB
• handling resistances
• closing